If you are experiencing problems viewing or listening to an event, please review the following:-

BASIC COMMANDS | SYSTEM REQUIREMENTS | TECHNICAL TIPS | FAQ's

BUTTONS FUNCTIONS

Here below are the button functions explained.

•  -- Cick this and you will able to watch live stream in low quality. This is helpful when you have less bandwidth / internet speed on your network.

•  -- Cick this and you will able to watch live stream in high quality. This is helpful when you have more than 500 Kbps bandwidth / internet speed on your network.

•  -- You will be automatically redirected to your device compatible webcast, but if it does not you can choose between desktop and mobile streaming according to your device.

•  -- Cick this if you have any problems watching the webcast.

•  -- If your video freezes or webpae stops responding, click this button to refresh the stream.

•   -- Click here if you want to watch mobile stream in full screen.

HARDWARE REQUIREMENTS

Multimedia Computer
If you've got a fairly new computer, you should have no problems tuning in. Of course, you'll need to hear the audio. Your computer should have:

• CPU -- Intel Pentium 4 2.33GHz, AMD Athlon 64 2800+ processor (or faster).
• RAM -- 512 MB.
• Video -- XGA 1024x768 screen resolution or higher, 65535 colors.
• Graphics -- 64 MB.
• Audio -- SoundBlaster audio card (or equivalent).
• Speakers or Headphones.
• Connection Speed - 500kbps minimum for webcasts, some flash files may require more.

SOFTWARE REQUIREMENTS

• Mozilla Firefox 2.0 or higher
• Microsoft Internet Explorer 6.0 or higher
• Google Chrome
• Safari

To find out which version you have, click on your browser's help button and look for the version number.

You'll need Adobe Flash Player
Most webcasts require Adobe Flash Player (Version 10.1 or higher).
Don't have Adobe Flash Player installed? Download now.
After you have installed the player you can test your installation at
http://gowebtechnologies.com/sys_check/flashversion_test.html

TECHNICAL TIPS

The following are helpful tips that will help to ensure a successful live webcast viewing experience:

• Close Unnecessary Applications: If too many applications are running, your computer speed can be compromised, which can affect your viewing experience. Close down any unnecessary applications before connecting to the webcast.
• Restart Your Browser and Limit Open Tabs: If your browser has been open for a long time or it’s open with multiple tabs, your computer speed may be compromised. Restarting your browser should resolve this issue.
• Confirm Your Bandwidth: For most users available bandwidth is dependent on the overall consumption within your network. It is important to confirm your bandwidth capacity for the specified webcast time with your technical department, especially if you are planning on accessing the event on multiple computers. Most webcast issues stem from not having enough bandwidth. To this end, we will always have a replay of the event available for those who have connection issues.
• Limit Internet Access on Your Network During the Webcast:

Above all, staying in regular communication with your IT department in advance of, and during, webcasts will help ensure a successful experience.

WEBCAST FAQS

Q: I’m not hearing audio through my computer.
A: Make sure the volume is turned up on your system via your control panel and make sure any external speakers are turned on and the volume is up.

You need to ensure your computer is setup properly

System Settings For Windows :
Make sure you have your sound card selected as the default device:

• Click "Start".
• Select "Control Panel".
• Select "Sound and Audio Devices".
• Select the "Audio" Tab.
• Under "Sound playback" set the default device to your sound card.

System settings for MAC OS :  
Make sure you have your sound card selected as the default device:

• Open "Applications" > "Utilities" > "Audio MIDI Setup"
• Check the  properties for "Built In Output". Make sure it's set to 44.1 KHz.

Q: I see a black screen that says, “Please download the latest Flash Player in order to view this content.”
A: You must download the latest Adobe Flash Player to see the webcast.  You can download and install it from:
http://www.adobe.com/go/getflashplayer/

Q: After you have installed the player you can test your installation at:
A: http://gowebtechnologies.com/flashversion_test.html

Q: Is an archive of this event available?
A: Yes.  Typically, a link to the archive of the event will available a day after the event. The link will be the same as the live event link.

Q: I’ve tried everything and still cannot hear or see the webcast? 
A: In some cases a viewer’s company/employer may block this type of content possibly via a proxy server.  We can only suggest that they contact their company help desk or try accessing the event from their home PC/Laptop via personal internet/wifi connection.

Q: Can I view the webcast on my iPad or other mobile device?
A: Yes you can watch this webcast on  iOS and most recent versions of Android OS  mobile device, also you can watch the replay on your above mentioned mobile devices. The supported operating systems on mobile devices are Android 2.2+ and all iOS.

Q: What is the running time for a webcast?
A: The webcast will run through whole of the event.

Q: What browsers are supported?
A: Internet Explorer 7+; Firefox 2+; Safari 3+; Chrome 3+

Q: Still facing issues…..what is the problem?
A: There are a few possible reasons:

• Not Enough Bandwidth: You need 500kbps of available bandwidth per computer. Test your bandwidth.
• Overloaded Machine: If you have too many applications open, your computer speed will be affected, which can compromise your viewing experience. Close down unused applications during the webcast.
• Overloaded Browser: Too many open tabs on your internet browser can also slow down your computer. Restarting your browser should resolve this issue.

Q: The video won't play at all...what should I do?
A: You may be experiencing difficulties with video for the following reasons:

• Unsupported Versions of Flash Player: We suggest you test your system and download the latest version of Flash Player, if required.
• Internet Connection Interrupted: Ensure that your connection to the Internet is active.
• Port Connection Problems: See our ports section below for accessing the video from behind a corporate firewall.

Q: What ports need to be open?
A: Here are some technical tips, which you should pass along to your System Administrator:

Accessing Media Files From Behind a Firewall: Occasionally,  firewalls and/or proxy servers do not allow video to play through internal networks. You will need to either connect to the broadcast site from outside of the firewall or ask your IT department to open "Port 80" which supports audio & video streaming. You only need to open the port for the time of the webcast and can close it again once the live event is finished.

Generally, Port 80 is Not Blocked on Any Network: As this is the standard port for normal web traffic, it is more likely that your Systems Administrator disabled access to the "rtmp://" protocol.

Run the port test to check the status of the ports: RUN PORT TEST

Q: I am having trouble viewing the webcast and I am missing it! Will it be available for replay?
A: Yes, a replay of the webcast will be available shortly after the live event.
For any assistance, contact info@gowebtechnologies.com.
If you have any questions regarding on-demand webcasts or webinars, contact webcast@gowebtechnologies.com.

BASIC COMMANDS | SYSTEM REQUIREMENTS | TECHNICAL TIPS | FAQ's