In order to participate in the event, you will need to be working from a computer with one of the following configurations (operating system is in bold, followed by compatible browser options):

Windows XP with IE 6+ or Firefox 3.x
Windows Vista with IE 6+ or Firefox 3.x
Ubuntu Linux 8.x with Firefox 3.x*
Mac OS 10.5.x with Firefox 3.x or Safari 3.1.2*

Contact your IT administrator to upgrade to a compatible OS, or locate a computer that is compatible. In order to maximize success, be sure to retry the system test before proceeding to the event.

* Technical limitations on the Mac and Linux platforms prevent us from being able to support Live Demo Webcasts at this time.

In order to participate in the event, you will need a minimum connection speed of 56Kbps for an Audio-only event, or 300Kbps for a Video event.

If you are participating in a Live Demo Webcast, you will need a minimum downstream speed of 300Kbps (plus audio and video requirements).

If your system test has failed, please locate a different computer that has a different connectivity method which meets this minimum requirement. Be sure to retry the system test before proceeding to the event.

Click on the icon below and locate the relevant country and Operating System to download a compatible of Internet Explorer and follow Microsoft's installation instructions.

Once installed, be sure to retry your system test before proceeding to the event.

Click on the icon below and locate the relevant country and Operating System to download a compatible version of Firefox. Then follow Mozilla's installation instructions.

Once installed, be sure to retry your system test before proceeding to the event.

Click on the icon below to download a compatible version of Safari. Then follow Apple's installation instructions.

Once installed, be sure to retry your system test before proceeding to the event.

In order to access the event, your computer must have cookies and JavaScript enabled. If your operating system currently does not have cookies or JavaScript enabled, contact your network administrator or reference the help links located on the registration page.

Complete the following steps to enable cookies support when using:

Windows (XP, Vista) and Internet Explorer 6+

1. Open the browser
2. Click the "Tools" menu at the top
3. Click "Internet Options"
4. Click the "Privacy" tab
5. Click the "Advanced" button
6. Check "Override automatic cookie handling"
7. Check "Always allow session cookies"
8. Click "OK"

Windows (XP, Vista) and Firefox 3.x

1. Open the browser
2. Click the "Tools" menu at the top
3. Click "Options"
4. Click the "Privacy" tab
5. Check the "Accept cookies from sites" box
6. Click OK

Ubuntu Linux 8.x and Firefox 3.x

1. Open the browser
2. Click "Edit" menu
3. Click "Options"
4. Select the "Privacy" tab
5. Check the "Accept cookies from sites" box
6. Choose "Keep until they expire"
7. Click "OK"

Mac OS 10.5.x with Firefox 3.x

1. Open your browser
2. Click "Firefox" in your browser toolbar.
3. Select "Preferences."
4. Go to "Privacy."
5. Under "Cookies" select to "Accept cookies from sites."

Mac OS 10.5.x with Safari 3.1.2

1. Open your browser
2. Click "Safari" in your browser toolbar.
3. Select "Preferences..."
4. Go to "Security"
5. Click the "Always" radio button

Complete the following steps to enable JavaScript support when using:

Windows (XP, Vista) and Internet Explorer 6+

1. Select "Tools" from the top menu
2. Choose "Internet Options"
3. Click on the "Security" tab
4. Click on "Custom Level"
5. Scroll down until you see section labeled "Scripting"
6. Under "Active Scripting", select "Enable"
7. Click OK

Windows (XP, Vista) and Mozilla Firefox 3.x

1. Select the "Tools" menu
2. Select "Options..."
3. Select the "Content" tab
4. Click on "Enable JavaScript"
5. Click on "OK"

Ubuntu Linux 8.x and Firefox 3.x

1. Select the "Edit" menu
2. Select "Preferences..."
3. Select the "Content" tab
4. Click on "Enable JavaScript"
5. Click on "Close"

Mac OS 10.5.x with Firefox 3.x

1. Open the "Firefox" menu
2. Select "Tools�", to open the Options dialog box
3. In the row of colored icons at the top, click "Content"
4. Check the box for "Enable JavaScript"

Mac OS 10.5.x and Safari 3.1.2

1. Open your browser
2. Click "Safari" in your browser toolbar.
3. Select "Preferences..."
4. Go to "Security"
5. Click the "Enable JavaScript" checkbox

The test may have been unsuccessful for any of the following reasons:

• You have a firewall or proxy setting that prevents the test from validating your system configuration
• There was a network interruption that aborted the test cycle.

Retry the System Tests. If you get the same response, you may proceed to the event but we are unable to confirm your computer will work successfully.

If you are behind a firewall, you may want to contact your network administrator.

The URL to enter the webcast may have wrapped in your email program thus, truncating the URL into multiple fragments. Check to see that the URL has not been fragmented. You may need to cut and paste the full URL into the address field of your Web Browser.

Here is an example of a URL that has been fragmented.

If you have already registered for the event, you can enter your e-mail address in the registered users area of the registration page to access the event, if applicable.

Please note that you must have Cookies and JavaScript enabled on your computer. For additional help on these topics, please refer to FAQs "How do I enable Cookies?" and "How do I enable JavaScript?"

When the registration page refreshes with an error message, check to see that all of the required registration fields have been filled out and resubmit the form.

If you have already registered for the event, you can access the event regardless of the computer you initially registered from by entering your e-mail address in the returning registrant portion of the event registration page.

If you are behind a firewall, your company may require a user ID and password in order to access the Internet or you may have to reconfigure your proxy settings to access this event, please check with your network administrator.

If you are behind a firewall and you are trying to view a event that is in HTTP format, you may have to reconfigure your protocol to stream this event. Please check with your network administrator.

Some events have restricted access and require a password, please contact the sponsoring company or customer support if you did not receive a password after you initially registered for the event or the password was not included in your invitation to access the event.

After you register, a cookie is placed on your computer which lets us know you've already registered. When you return to the site, you will automatically bypass the registration page. If you need to re-register, or register a different person for an event, please delete cookies from your machine, and click on the link again.

To delete the cookies, complete the following steps:

1. Run Internet Explorer
2. Click on "Tools" on the menu at the top
3. Click on "Internet Options"
4. Click on "Delete"
5. Click on "Delete Cookies"
6. Click on "Close"
7. Click on "OK"

If you have a pop-up blocking software installed and it is active, it may be blocking the presentation console from opening. You many need to temporarily disable the pop-up blocking software in order to participate in the event.

This message may appear for any of the following reasons:

• The event you are trying to access has not yet been broadcasted. Verify the time and date of the live event to ensure the start time of the event.
• The event may have only been available for live access.
• The event you are trying to access has concluded but the on-demand version is not yet available. Please check back 24 hours after the conclusion of the original event to access the on-demand version.
• The event may no longer be available.

Complete the following steps to clear your browser's cache when using:

Windows (XP, Vista) and Internet Explorer 6.x

1. From the browser Tools menu, click Internet Options.
2. On the General tab, in the Temporary Internet files
3. section, click Delete Files.
4. Select Delete all offline content, and click OK.

Windows (XP, Vista) and Internet Explorer 7.x and 8.x

1. From the browser Tools menu, click Internet Options.
2. On the General tab, in the Browsing history section,
3. Click Delete.
4. In the Temporary Internet Files section, click Delete files.
5. To confirm the deletion, click Yes.

Windows (XP, Vista) and Firefox 3.x

1. From the browser Tools menu,
2. Select Clear Private Data
3. Check Cache
4. Click Clear Private Data Now.

Ubuntu Linux 8.x and Firefox 3.x

1. Tools ->
2. Options...->
3. Advanced ->
4. Network ->
5. Offline Storage ->
6. Clear Now

Mac OS 10.5.x and Firefox 3.x

1. Open your browser and in the Firefox menu
2. Select Clear Private Data.
3. Make sure Cache is checked
4. Click Clear Private Data Now.

Mac OS 10.5.x and Safari 3.1.2

1. Open your browser and click the "Safari" menu.
2. Click "Empty Cache"
3. Click "Empty" to confirm delete command.

If your system test was successful, try clearing your browser's cache and restarting the event.

For more information refer to FAQ "How do I clear my browser cache?"

Click on the icon below and select your supported operating system to download a compatible version of Flash player and follow Adobe's installation instructions.

Once installed, be sure to retry your system test before proceeding to the event.

This is usually because of network congestion. Network congestion manifests itself in different ways:

• The sound works continuously, but the video freezes.
• The program continually stops and rebuffers.
• The player automatically stops, requiring you to click play again to resume.

Please refer to FAQ "The media player automatically stops or it continually stops and rebuffers" for reference on network congestion.

Network congestion can occur at any time due to the following problems:

• If you are connecting to the Internet through a modem.
• You are trying to access an event during peak Internet traffic hours.
• If you are connecting to the Internet from outside Northern America.
• There is heavy traffic on your company network.

To alleviate network congestion, you may want to consider the following:

• Upgrading to a faster connection
• Minimize the amount of applications you are running while accessing the event
• Try accessing the event during an off-peak Internet traffic period.

To alleviate these problems, consider reducing the amount of applications you have running. If you are accessing an on-demand event, try accessing the presentation at a later time when network congestion may have lessened.

Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. Your speakers or headphones must be plugged into the sound card not into the sound out jack of the CD-ROM drive. If you still cannot hear any audio, check your system volume settings and the volume on the media player. If your system is properly set-up, then try adjusting the system volume settings:

1. Click Start, Settings, and then Control Panel.
2. Double-click on the Multimedia Icon.
3. On the audio tab, turn up the volume.

If it is grayed out, this is indication that the system is not configured for sound. If you have turned up the volume on both your speakers and system, then try turning up the volume on the Windows Media Player.

1. Open the Windows Media Player and look for the speaker icon.
   Next to the speaker icon is a slide bar for volume control.
2. Or right click anywhere on the Windows Media Player and look for volume in the list.
   If you are viewing a 'video' event, right click on the video and you will get the tool bar for volume.

Please see FAQ "I can't hear anything".

Video may be received in a choppy format due to network congestion. Please refer to FAQ "The media player automatically stops or it continually stops and rebuffers" for reference on network congestion.

Tips to increase the size of the view window in Internet Explorer:

Hide your task bar:

• Right click on your taskbar
• Select Properties
• Check the box for "Auto-hide the taskbar
• Click OK

Remove menu bar, links, and status bar:

For each one you must perform this process separately

• Right click on your menu bar area
• Uncheck each checked item

Open windows without address bar:

• Open Internet Explorer
• Click the tools menu
• Select Internet Options
• Click the Security Tab
• Click Custom
• Scroll down about half way to the "Miscellaneous" section and enable "Allow websites to open windows without address or status bar
• Click OK to close the windows.

See also FAQ "How do I change my screen resolution?" in the System Requirements section.

Complete the following steps to increase your resolution when using

Windows (XP or Vista)

• Right click on your desktop (not on an icon)
• Select Properties
• Select the settings
• Increase your screen resolution by sliding the bar to "more"
• Click OK

Mac OS 10.5.x

• Click the Apple button
• select System Preferences�
• Select the Displays icon
• In the list of Resolutions: select 1024 x 768 (or higher)

Please make sure you have Flash Player 8 and above. The Audio portion for such events is made available using Flash technology. Please refer to FAQ "Flash Player - How do I get a compatible version?" for additional information.

If you have joined a event, which has already started, please wait a few moments. The slides are either synchronized with the event and will flip with the next timed marker in the presentation or are user-controlled and can be flipped using controls located below the slides.

Try refreshing the presentation by either hitting F5 on your keyboard or closing out and relaunching the event.